Dissatisfaction remains common: More than half of customer inquiries remain unanswered after 24 hours industry-wide Missed Opportunities: Only one in three customers received a response that included next steps of any kind, and only one […]
Missed Opportunities: Industrywide half of all customer calls ended without a service appointment date and time being offered, and 4 in 10 customers were told to “just drop it off” despite a typical one-week service […]
Overall industry average score unchanged: improvements in phone behaviors and overall response rate offset by fewer personal email responses MONTEREY, CA – April 7, 2025 – (Motor Sports NewsWire) – Polaris Inc’s Indian Motorcycle dealerships […]
MONTEREY, CA – October 28, 2024 – (Motor Sports NewsWire) – BRP Inc’s Sea-Doo dealerships were ranked highest according to the 2024 Pied Piper PSI® Telephone Lead Effectiveness™ (TLE™) Study, which measured responsiveness to sales […]
Industrywide 1 in 7 Powersports Customers Failed in their Attempt to Schedule Service MONTEREY, CA – June 3, 2024 – (Motor Sports NewsWire) – Triumph was ranked first of 27 powersports brands in Pied Piper’s […]
Industry’s average performance declined: Increased use of texting was offset by lower speed and quality of email and phone responses MONTEREY, CA – April 9, 2024 – (Motor Sports NewsWire) – Polaris Inc’s Indian motorcycle […]
MONTEREY, CA – July 10, 2023 – (Motor Sports NewsWire) – Harley-Davidson was ranked first of 26 powersports brands by Pied Piper’s 2023 PSI® Service Telephone Effectiveness™ (STE™) Study, which measured the efficiency and quality […]
Despite inventory shortages and COVID-19, dealers who responded quickly by email, phone, and text showed markedly stronger sales to web customers MONTEREY, CA – April 18, 2022 – (Motor Sports NewsWire) – Harley-Davidson dealerships ranked […]
2021 Omnichannel PSI® for UTVs Industry Study measured sales effectiveness throughout each brand’s customer shopping path, from brand website, to dealer website, to dealership in-person MONTEREY, CA – September 20, 2021 – (Motor Sports NewsWire) […]
Industrywide, more digital retail tools appear; “click to buy” now offered by one in four websites MONTEREY, CA – March 8, 2021 – (Motor Sports NewsWire) – Infiniti dealerships ranked highest in the 2021 Pied […]
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